Your Questions, Answered

  • Upon arrival, head over to our front counter where you will be greeted by a member of our staff. They will check you in.

    Please arrive 10 minutes early so that we can be sure your customer profile is complete, as well as have enough time to answer any questions you may have before beginning your service.

    A member of our staff will then lead you to your room and give a brief explanation on equipment and anything else relating to your booked service.

    A timer will be set and you will begin your wellness journey!

    Please note that if you do not arrive early, the time required to complete the above steps will cut into your total service time.

  • We recommend always being 10 minutes early. This allows enough time to check in and relax before beginning your service. We do not recommend coming into your session feeling rushed or anxious.

  • We offer 30 minute and 60 minute sessions for our Sauna + Red Light Therapy rooms and our Contrast Therapy Rooms.

    All services include an additional 15 minutes to shower and get ready. Therefore, a 30 minute session will take about 45 minutes, and a 60 minute session will take about 75 minutes. This way you can enjoy the full service and have the opportunity to get ready afterwards.

    We understand that an entire day allocated to self-care is not always realistic. Therefore, our sessions and service rooms are designed to feel unhurried and relaxed, while still providing you the opportunity to leave your session ready for whatever the rest of your day may bring.

  • Yourself and your guest if applicable. We got you covered on the rest! Each room provides a vanity equipped with post-shower essentials. 

    • SAUNA: We recommend as little as possible. To truly immerse yourself in the experience, nudity is best. However, whatever you are comfortable wearing, whether that’s lightweight, breathable clothing, moisture-wicking athletic wear, or a swimsuit works just as well. For sanitary measures, please keep the sauna towel on the bench and do not sit right on top of the wood. 

    • COLD PLUNGE: please wear a swimsuit or moisture-wicking athletic wear (sports bra, shorts, etc.)

  • Appointments are required for all services. Walk-ins are accepted and welcomed based on availability.

  • You must be 18 years or older.

  • It is not required to wear protective eye-wear in our red light saunas, however it is recommended for conditions such as bipolar disorder, epilepsy, sensory sensitivities, those who suffer from migraines, or those on photosensitizing medications. We do however recommend keeping your eyes closed during the session. 

  • Unfortunately no sauna or contrast therapy. However, massage therapy is safe during pregnancy.

  • Anyone with open sores, pregnant, highly sensitive to temperature or any circulatory conditions, or with a pacemaker should not do this treatment. Always consult your physician before using any of our services.

  • We require at least 24-hour advanced cancellation notice or else you will be charged for the full session. A session will be deducted from your account if your session was booked using a Membership or Package.

    No-shows will be charged for the full session. A session will be deducted from your account if your session was booked using a Membership or Package.

    Massage Therapy requires at least 24-hour advanced cancellation notice or else you will be charged for your full service along with the addition of a 15% gratuity. No-shows will also be charged for the full service along with the addition of a 15% gratuity. Our staff will do their best to accommodate rescheduling needs. Your consideration for our massage therapists time is very appreciated.